Profile

Albena I. Ivanova, Ph.D.
Associate Professor of Management (Management)
ivanova@rmu.edu
412-397-5928 phone (M)
Massey Hall 303


Educational Background

  • Bachelor of Science in Business Administration, Management Information Systems, Economic University Varna, Bulgaria, 1995
  • Master of Business Administration, Management Information Systems, Economic University Varna, Bulgaria, 1995
  • Ph.D., Operations and Management Sciences, University of Minnesota, 2004

Area of Expertise/Research

  • The focus of my research are Industry Management Standards, including quality (ISO 9000), environmental (ISO 14000), safety (HACCP), accreditation (AACSB) and inter-organizational (CPFR, HIPAA) standards. The main objective is to answer the following question: How can organizations implementing different types of standards use them to enhance the competitiveness of their operations? The scope of my research includes the processes of adoption, diffusion, implementation, and outcomes of standards. I believe that standards are created to improve the operational performance. However, because of their technical and social complexity, standards are implemented in different ways, and the outcomes of their implementation sometimes do not match the intended purpose. My research goal is to identify the factors that influence the success or failure of a standard and I intend to continue working in this area in the future.

Publications

  • A. Iossifova, J. Gray, K.K. Sinha, 2013. “Towards a unifying theory of management standard implementation: The case of ISO 9001 and ISO 14001” International Journal of Production and Operations Management, accepted October 2013
  • A. Iossifova and S. Albert, 2013. “Using control chart to monitor the room temperature: How well does the building automation system control at Slippery Rock University”, Facility Manager Magazine, November-December  

  • A. Iossifova, S. Meyer-Goldstein, 2012 “Impact of standards adoption on healthcare transaction performance: The case of HIPAA” International Journal of Production Economics, Vol. 141, No. 1, pp. 277-285 

  • O. Ijose and A. Iossifova, 2012. “National culture and the adoption of organizational practices: evidence from a global company’s call centers in two market economies” Journal of International Business and Cultural Studies, Vol. 6

  • S. Goldstein and A. Iossifova, 2012. “Ten years after: The effect of organizational slack on quality practices and outcomes”, Journal of Operations Management, Vol. 30, pp. 44-54

  • A. Iossifova, S. Albert, “Benchmarking“ with a case: “Applying APPA Guidelines for Custodial Staffing Analysis: The Case at Slippery Rock University”, book chapter in “Operational Guidelines for Educational Facilities: Custodial”, Third Edition, Editor: Steven Glazner, APPA, 2011, Alexandria, VA 

  • A. Iossifova, 2010. “Profile of the companies adopting ISO 9000 in Bulgaria”, Economic Research, Vol. 4

  • A. Lusher and A. Iossifova, 2009. “Towards a Theory of the Assessment Process at Business Schools” Accounting Educators’ Journal, Vol. 19, pp. 91-110 

  • A. Iossifova, D. Hemphill, D. Breast, S. Albert, 2009. “Applying APPA Guidelines for Custodial Staffing Analysis: The Case at Slippery Rock University”, Facilities Manager Magazine, November-December

  • A. Iossifova, 2008. “Research Productivity, Teaching Relevance, and AACSB Accreditation”, Quality Management Journal, Vol. 15, No. 4, pp. 46-56 

  • A. Iossifova, K. Sobzac, S. Albert, A. Newburn, 2008. “Managing Slow-Moving Inventory: The Case of Maintenance Center at Slippery Rock University”, Production and Inventory Control Journal, Vol. 45, No. 2, pp. 80-87

  • A. Iossifova and P. Shrum, 2007. “Bookstore versus Amazon.com – How do the students purchase their textbooks?”, The College Store Magazine, September-October, pp. 42-46 

  • A. Iossifova and K.K. Sinha, “Estilo dos consultores: às vezes menos é mais”, Instituto Brasileiro dos Consultores de Organização, 07/10/2007, http://www.ibco.org.br/conteudo_detalhes.asp?cod_conteudo=406 (accessed on 07/17/2010) – secondary publication, complete translation (by Maricy de Andrade Queiroz) in Portuguese of the article “When Less is More – the role of the consultant in ISO 9000 and ISO 14000 implementation processes” Quality Progress, December 2006, Vol. 39, No. 12, pp. 49-54

  • A. Iossifova i K.K. Sinha, 2007. "Stil konsultirovanija: inogda menshe znachit bolshe: normativno-tehnicheskii material", Standarti i Kachestvo, No. 6 str. 110-114 – secondary publication, complete translation (by Vladimir Alekseev) in Russian of the article “When Less is More – the role of the consultant in ISO 9000 and ISO 14000 implementation processes” Quality Progress, December 2006, Vol. 39, No. 12, pp. 49-54

  • A. Iossifova and K.K. Sinha, 2006. “When Less is More – the role of the consultant in ISO 9000 and ISO 14000 implementation processes” Quality Progress, Vol. 39, No. 12, pp. 49-54

Presentations

  • 2009 - S. Meyer-Goldstein and A. Iossifova, "TQM and Competitive Advantage in Healthcare", DSI Conference, New Orleans, LA, November 14-17
  • 2009 - A. Iossifova, D. Hemphill, D. Breast, S. Albert, "Applying APPA Guidelines for Custodial Staffing Analysis: The Case at Slippery Rock University", KAPPA Conference, Blairsville, September 22-23
  • 2009 - A. Iossifova, "Cross Cross-Cultural Comparison of the Operations of Ortho-Clinical Diagnostics Customer Centers at Rochester, New York and Prague, Czech Republic", APICS Conference, Toronto, CA, October 4-7
  • 2008 - A. Iossifova, "Project-Based Courses in Operations Management: Building the Bridge between Academy and Industry", APICS Conference, Kansas City, MI, September 14-16
  • 2008 - A. Lusher and A. Iossifova, "Towards a Theory of the Assessment Process at Business Schools", PEA Conference, Slippery Rock, June 5-7
  • 2008 - A. Iossifova and K. Sobczak, "Managing Slow Moving Inventory: The Case of Receiving Area at Slippery Rock University", PEA Conference, Slippery Rock, June 5-7
  • 2007 - A. Iossifova and V. Gargeya, "Comparison of AACSB Accreditation and ISO 9000 Standard in the Education Sector", DSI Conference, Phoenix, AZ, November 17-20
  • 2007 - A. Iossifova and S. Meyer-Goldstein, "Longitudinal Analysis of Supply Chain Performance in the Healthcare Sector", DSI Conference, Phoenix, AZ, November 17-20
  • 2007 - A. Iossifova and S. Meyer-Goldstein, "Impact of HIPAA on the Supply Chain Performance in Healthcare Sector", POMS Conference, Dallas, TX, May
  • 2007 - A. Iossifova, "Comparison of students? perception of the quality of education for AACSB accredited and non-AACSB accredited business schools in the USA", POMS Conference, Dallas, TX, May
  • 2005 - A. Iossifova and K.K. Sinha, "Learning from experience of others versus learning from own experience in the process of ISO 9000 implementation", DSI Conference, San-Francisco, CA, November
  • 2005 - A. Iossifova and K.K. Sinha, "The role of consultant in the process of standard?s implementation", POMS Conference, Chicago, IL, April-May
  • 2004 - A. Iossifova and K.K. Sinha, "Towards a theory of standards implementation ? ISO 9000 and ISO 14000 study", DSI Conference, Boston, MA, November
  • 2003 - A. Iossifova and K.K. Sinha, "Learning effect across standards diffusion ? ISO 9000/ISO 14000", POMS Conference, Savannah, GA, April 7
  • 2002 - A. Iossifova, "Adoption and diffusion of inter-organizational standards: Collaborative Planning Forecasting and Replenishment", 6th Annual University of Minnesota Conference on Electronic Commerce, Minneapolis, MN, April 10

Schedule of Courses
Schedule Book for All Active and Available Future Terms, Albena


Spring 2014
Course-SectionTimeDaysLocInstructorSessionSeats
  • MBAD6240-L1
  • 06:00-10:00 PMMPIvanova5 (03/10-05/03/14)18 Seats
  • MGMT4050-D
  • 03:00-03:50 PMM W FMIvanova1 (01/13-05/03/14)15 Seats
  • MGMT4050-A
  • 12:00-12:50 PMM W FMIvanova1 (01/13-05/03/14)0 Seats

    Fall 2014
    Course-SectionTimeDaysLocInstructorSessionSeats
  • MGMT3180-A
  • 10:45-11:35 AMM W FMIvanova1 (08/25-12/13/14)15 Seats
  • MGMT3180-F
  • 06:00-08:50 PM WMIvanova1 (08/25-12/13/14)26 Seats
  • MGMT3180-B
  • 04:40-05:55 PMM WMIvanova1 (08/25-12/13/14)30 Seats

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