The increasingly complex nature of computing technology within Robert Morris
University has created a tremendous demand for technical support. The Help
Desk provides a central point of contact within Robert Morris University for
providing solution-oriented technical support services for Hardware and
Software issues. The Help Desk will also accept calls regarding classroom
environment and equipment issues and provide follow-up to ensure the issue
has been resolved.
When to contact the Help Desk:
Please contact the Help Desk with any hardware problems you might have
regarding Robert Morris University purchased hardware (e.g. PC will
not start up, monitor problems).
Please contact the Help Desk with any software problems you might
have regarding Robert Morris University purchased and developed software.
The level of support will depend on the software product and the Help
Desk personnel will assist you to the best of their ability to resolve
your issue. If the issue is unable to be resolved by the Help Desk
technician, your call will be transferred to the person/department that
can best assist you.
