This course reintroduces the integrated nature of the communications skills program and underscores the importance of communications for a successful life and career. While introducing small group process, CO221 extends the study and practice of communications skills into multicultural and global contexts. Focusing on the complexity and diversity of group activity in the contemporary workplace, this course provides an understanding of and strategies for coping with groups comprised of persons having different ethnic gender, racial, religious, organizational, and professional backgrounds and perspectives. Attention is given to multi cultural and ethical awareness, leadership styles, small group processes, and problem-solving methods. Besides demonstrating their command of the communications skills developed in the previous communications courses, students are expected to use appropriate support technologies in course projects and presentations.

Prerequisite: CSCM1030 (COSK2220) or CSHR1030 (COSK2225)