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Instructors Biographies 
John C. Artz Rebecca L. Lucore
Doreen Boyce Kathy Mahoney
Daniel Boyd Erin Molchany
Dave Brewton Bob Moll
Patricia Burkart Donna J. Myers
Luci Dabney Sally Mizerak
John E. Eichenlaub Mary Navarro
Lee Ferraro Grant Oliphant
Donna Fetterman Lisa Olszak
Bill Flanagan Peggy Morrison Outon
Jeffrey Forster Jack Owen
Jen Fox Shirl Regan
Ray Frankoski Elizabeth Rivera
Debbie Foster Thomas J. Ryan, CPA, CVA, MS
Harry Goern Pratichi Shah
Teresa A. Gregory, CFRE Juliana Shayne
Lizz Helmsen Ruth E. Siegfried
Daniel Horgan Nancy Simpronio
Sheila Hyland Dr. Rich Simpson
Scott Izzo Yvonne Van Haitsma
Tiffany Kuchta Dara Ware Allen
Allison Lee-Mann Sally Wiggin
Scott B. Leff Maria Zeglen Townsend, Ph.D.
Cindy Leonard Bill Zlatos

BCNM - Course Catalog

John C. Artz is a shareholder in the Pittsburgh office of the national labor and employment law firm of Ogletree, Deakins, Nash, Smoak & Stewart, P.C. Law & Politics magazine has named him a "Pennsylvania Super Lawyer" in employment and labor four times. Artz is an alumnus of Allegheny College and the University of South Carolina School of Law where he graduated magna cum laude. He is a certified senior professional in human resources (SPHR) and a member of both the Society for Human Resource Management and the Pittsburgh Human Resources Association.

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Doreen Boyce until recently was the president of the Buhl Foundation. She was the first president of the board of Grantmakers of Western Pennsylvania, and more recently, president of the board of trustees of Franklin and Marshall College. Boyce has served on a number of other regional and national task forces and boards. She is a laureate of the University of Pittsburgh and a Distinguished Daughter of Pennsylvania.

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Daniel Boyd has been a volunteer management consultant with the Executive Service Corps for over 11 years. He has worked with many nonprofit clients, helping them to develop actionable plans in the areas of marketing, fund development, facilities and overall business strategy. Boyd directed the marketing personnel development program for the Power Systems Company at the Westinghouse Electric Corporation. He is a graduate of the University of Pittsburgh and is active as a staff member of the Pitt Marching Band and the Pitt Alumni Association Leadership Council.

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Dave Brewton is a native of Pittsburgh with a 25-year career working with faith-based nonprofits. He is associate executive director of the East Liberty Family Health Care Center, a Christian ministry that provides health care for all people without regard to ability to pay. Brewton is responsible for raising more than $2 million annually, and spearheaded a $5 million campaign that more than doubled the center's capacity. Formerly the first executive director of Breachmenders Inc., an Oakland housing and community development ministry, Brewton is a graduate of the University of Virginia.

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Patricia Burkart is the chief executive officer of Girl Scouts Western Pennsylvania, serving 40,000 girls in 27 counties. A lifetime member of Girl Scouts and a former regional council CEO, Burkart brings extensive experience in program and support system design and implementation. Burkart formerly worked for Passavant Memorial Homes, where she was regional manager for Westmoreland County, and Life Service Systems in Greensburg, where she was vice president of program services. She has a bachelor's in psychology from Indiana University of Pennsylvania.

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Luci Dabney is the executive director of Program to Aid Citizen Enterprise (PACE) which serves to strengthen the community-based nonprofit organizations that can assist African-American and economically disadvantaged communities to identify their needs and take effective action. She has over 30 years' experience in the nonprofit, corporate, small business, and higher education fields. Dabney is a founder of the Alliance for Nonprofit Management and on the advisory board of Goucher College's M.A. degree program in arts administration. She earned her bachelor's in business administration from the University of Michigan and an MBA from the University of Houston.

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John E. Eichenlaub joined the ESC in 2000 after retiring as CFO of the Community College of Allegheny County. A Duquesne University graduate and CPA, Eichenlaub also was a manager of consulting practice with Price Waterhouse Coopers, and consulted for the Alzheimer's Association, the Centers for Victims of Violent Crime, the Radio Information Service, and Treasure House Fashions. He now serves as an ESC project manager and is trained as a coach for the ESC's Executive Advisory Program.

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Lee Ferraro was hired as general manager of WYEP in September of 1996. Lee began his career in radio in 1982 in Champaign, Ill., as business manager of WEFT-FM. He organized a national training conference for the National Federation of Community Broadcasters in Washington, D.C., in 1987, then worked as a recreational therapist in a residential treatment home for the elderly. In 1989, he became manager of WYCE-FM in Grand Rapids, Mich. Ferraro serves on the board of the Community Design Center of Pittsburgh and is chairman of Eastern Region Public Media, a group of 75 public radio stations.

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Donna Fetterman is the director of the Office of Student Civic Engagement (OSCE) at Robert Morris University. In this capacity, she provides leadership to three initiatives: America's Promise, American Humanics and Community Service. The OSCE partners with dozens of nonprofit organizations each year to engage undergraduates in volunteer service with a focus on youth development and those most at-risk. Additionally, the OSCE prepares undergraduates for professional careers in the nonprofit sector through a certification program in partnership with American Humanics. Fetterman earned a master's of public policy and management degree from the University of Pittsburgh Graduate School of International and Public Affairs, and a master of divinity degree from Pittsburgh Theological Seminary. She is an ordained elder in the United Methodist Church with over 20 years' professional experience in the nonprofit sector as an executive director, senior manager and church pastor.

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Bill Flanagan is executive vice president of corporate relations for the Allegheny Conference on Community Development and its affiliated organizations: The Pennsylvania Economy League of Southwestern Pennsylvania, the Pittsburgh Regional Alliance and the Greater Pittsburgh Chamber of Commerce. He hosts "Our Region's Business" on WPXI-TV, WJAC-TV, WTOV-TV and the Pittsburgh Cable News Channel (PCNC), and has written about personal finance for the PittsburghPost-Gazette and KDKA radio. Flanagan also was executive director of Pittsburgh 250 which commemorated the city's historic anniversary.

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Jeffrey Forster is a senior consultant at the Bayer Center for Nonprofit Management at Robert Morris University. He has assisted a variety of nonprofit organizations in the Pittsburgh area, specializing in the use of databases for process improvement. Previously, he served as policy analyst in the Pittsburgh Planning Department and as an information management specialist at Carnegie Mellon University.

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Jen Fox is director of administration and events at Community Design Center of Pittsburgh and oversees Pedal Pittsburgh, an annual fundraiser that draws more than 2,000 cyclists and raises approximately $50,000 for the center. She is a member of Sustainable Pittsburgh's outdoor amenities team, the Urban Cycling committee, and Highmark's Wellness Initiative community committee. Fox graduated from John Carroll University in Cleveland with a bachelor's degree in sociology.

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Ray Frankoski joined ESC as a volunteer in 2001 following his retirement as director of human resources at Westinghouse Government & Environmental Services Co. In addition to serving as an ESC project manager, Frankoski has consulted with the ALS Association, Western PA Chapter; the Borough of Dormont; Braddock's Field Historical Society; Community Design Center of Pittsburgh; Gwen's Girls; Holy Family Institute; The Mattress Factory; Parkinson Chapter of Greater Pittsburgh; and Peer Support and Advocacy Network. In his spare time, he helps to care for his four grandchildren.

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Debbie Foster supervised crisis and issues management worldwide for H.J. Heinz Company. During her 32-year Heinz career, she also was responsible for developing and implementing the company's crisis management training program. As corporate spokeswoman, Foster was interviewed by an average of 15-20 journalists weekly, including reporters from The Wall Street Journal, New York Times, AP, Reuters and many others.

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Harry Goern joined the ESC in 1998 following his retirement from Alcoa as vice president of procurement and transportation. He also was executive vice president of WMC Resources Ltd., and a personnel sergeant in the U.S. Army. He has consulted for Allegheny County Library Association, Allegheny Youth Development, Finding our Voices, Gwen's Girls, Mon Valley Initiative, Pittsburgh Planned Giving Council, Sisters Place, and the YMCA of Pittsburgh. Goern is a project manager with the ESC and is trained as a coach for the Executive Advisory Program.

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Teresa A. Gregory, CFRE, is director of foundation and government grant seeking at Robert Morris University. She has directed campaigns of $200,000 to $20 million for a wide variety of organizations including major research universities, professional theaters, museums and small grassroots organizations. Gregory also has taught at the Foundation Center and in the master of arts management program at the Heinz School of Public Policy at Carnegie Mellon University. She is an active member of the Western Pennsylvania chapter of the Association of Fundraising Professionals.

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Lizz Helmsen is the director of corporate and partnership support for the Pittsburgh Symphony Orchestra leading individual and corporate fundraising programs and directing fundraising for the PSO's Partnership series in outlying areas. She travels with the orchestra, and works with the Allegheny Conference on Community Development and the Pittsburgh Regional Alliance on joint economic development initiatives. Helmsen has served on the board for the Community Design Center of Pittsburgh, been involved with the Association of Fundraising Professionals and is an active board member for the Bayer Center for Nonprofit Management. She has a bachelor's in drama design from Carnegie Mellon University and a master's in teaching from the University of Pittsburgh.

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Daniel Horgan, executive director for Pittsburgh Cares, is a summa cum laude graduate of Robert Morris University. He is founder of Allegheny County's Promise and was youth program officer at the Three Rivers Workforce Investment Board. He has been recognized by President George W. Bush for his commitment to youth and civic leadership. Horgan is on the boards of the Mentoring Partnership of Southwestern Pennsylvania and the Greater Pittsburgh Nonprofit Partnership, and is a senior fellow for the Performance Institute in Washington, D.C. He received the Excellence in Performance Management Award from the Council for Nonprofit Innovation in 2006 and was one of Pittsburgh Magazine's "40 Under 40."

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Sheila Hyland is a familiar face to Pittsburgh TV news viewers. She spent 22 years in broadcast journalism with three network affiliates (ABC, CBS and FOX) as anchor, reporter, managing editor, writer and producer. Hyland covered all major national crises in the last 20 years and conducted more than 10,000 interviews from business and political leaders including U.S. presidents to entertainers and national sports legends.

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Scott Izzo, director of the Richard King Mellon Foundation, works with a broad array of nonprofit agencies in the human service, youth development and education fields, as well as some environmental organizations. He has served on the boards of several local and national organizations including Grantmakers of Western Pennsylvania, Western Pennsylvania Conservancy, Student Conservation Association, the Massachusetts Charter School Resource Center, and the Bayer Center. Izzo is former president of the Student Conservation Association.

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Tiffany Kuchta is the director of web development at Allegheny Graphics Web Development LLC, and has overseen more than 100 projects including several large-scale nonprofit websites with strict accessibility requirements. She is chairwoman of the steering committee for Infinity Women's Giving Circle and is a former chairwoman of the Tri-County Technology Consortium. Kuchta has a bachelor's in computer science from Allegheny College and has presented unique research at the Genetic and Evolutionary Computation Conference that was published in the conference's proceedings.

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Allison Lee-Mann is director of corporate human resources and compensation for Giant Eagle, Inc. She was formerly executive director of human resources for WQED Multimedia. A graduate of Duquesne University, Lee-Mann holds SPHR and CCP certifications and has more than 20 years' experience in the field. She is a past president of several local organizations including Pittsburgh Young Adult Club of the National Association of Negro Business and Professional Women's Clubs, Inc., and the Junior League of Pittsburgh. Lee-Mann has served on boards for Opportunities and Resources, the Children's Museum, Vintage Inc., and other local nonprofits.

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Scott B. Leff is the associate director for the Bayer Center for Nonprofit Management at Robert Morris University. He has spent more than 25 years as a senior-level business executive, entrepreneur, consultant to nonprofits and board member. His expertise is in strategic, financial, sustainability and business planning, marketing, social enterprise, mergers and alliances, organizational development and executive management.

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Cindy Leonard is the technology services manager for the Bayer Center for Nonprofit Management at Robert Morris University. She has over ten years of experience in helping nonprofits to leverage technology. She facilitates Bagels & Bytes meetings, organizes the Bayer Center's annual TechNow conference, coordinates Pittsburgh's annual Technology Day of Caring volunteer event, writes the monthly e-newsletter TechNotes, and fills in the rest of her time consulting with and teaching technology-related classes to local nonprofits. Leonard holds a B.S. in computer science, an M.B.A. from Seton Hill University. A serial college student, she is currently working on a Masters of Education in Instructional Technology, also at Seton Hill.

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Rebecca L. Lucore is executive director of the Bayer USA Foundation and manager of community affairs for Bayer Corp. She oversees Bayer's corporate social responsibility programs including the STEM education partnerships, as well as U.S. donations management for the foundation. Besides chairing the Bayer Center's advisory board, Lucore is on the board of ASSET Inc., an advisory committee member for the National Governors Association's Science, Technology, Engineering, and Math (STEM) Center grant program, and a member of the Conference Board's Corporate Citizenship and Sustainability Council.

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Kathy Mahoney has worked in public accounting with Arthur Andersen & Co., and has audit experience with nonprofits, financial institutions and manufacturing companies. She has used QuickBooks for various clients including nonprofits, publishers, restaurants, service industries and a private school.

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Erin Molchany is the executive director of the Pittsburgh Urban Magnet Project (PUMP) which encourages young and young-thinking people to bring about change through civic engagement, professional development, recreation and social networking. She has a journalism degree from Duquesne University and volunteered as a Red Cross media liaison. Molchany was the Regional Institutes Associate at the Coro Center for Civic Leadership and was director of marketing and development for Planned Parenthood of Western Pennsylvania. She is an Allegheny County Democratic Party committeewoman and has been active in the Mt. Washington Community Development Corporation and the Pittsburgh Sports League.

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Bob Moll joined ESC in 2004 after serving as the manager of IT security and policy for PPG Industries for 20 years. Before that, he worked in planning, business consulting, and operations research with PPG from 1969-1982. Moll has been a consultant for numerous organizations since retirement and is a project manager and coach for the ESC Executive Advisory Program with expertise in accounting and finance, information systems and strategic planning.

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Donna J. Myers is president of TowerCare Technologies, makers of DonorPro nonprofit management software. She has 25 years' experience helping clients in various industries optimize technology to increase revenue, improve operational efficiencies, and enhance the quality of constituent communications. Myers has held senior positions at several health care software firms including COO of Apache Medical Systems, executive vice president of TechRx, and senior vice president of NDCHealth. Her expertise includes sales and marketing, operations management and business development, including mergers and acquisitions.

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Sally Mizerak is president of Performance Drivers Inc., and a change consultant with over 30 years of experience in strategic planning, marketing and change facilitation, and an emphasis on making the Balanced Scorecard userfriendly for nonprofits. Mizerak has taught organizational leaders on three continents to use the Balanced Scorecard to improve performance.

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Grant Oliphant is president and CEO of The Pittsburgh Foundation. He is the former vice president of programs and planning at the Heinz Endowments, and was director of communications for the Heinz Family Philanthropies and a speechwriter for Teresa Heinz. Oliphant is chairman of the board of the Communications Network and was formerly chairman of the communications committee of Grantmakers of Western Pennsylvania. He has a master's in organizational development from Pepperdine University and lectures frequently on the role of communications and leadership in philanthropy and nonprofits.

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Lisa Olszak worked ten years in the service sector before establishing her firm in 1991. With more than 25 years in both the private and public sectors, Olszak has managed multi-county, multi-agency cooperative ventures. She understands how to balance diverse agendas with the needs and expectations of key stakeholders. Olszak earned a bachelor's in psychology from the Pennsylvania State University and a master's in administration from Slippery Rock University. She was named to Pennsylvania's Best 50Women in Business in 2001.

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Peggy Morrison Outon is the founding executive director of the Bayer Center for Nonprofit Management at Robert Morris University. She is also the founding director of the Centers for Effective Nonprofit Management in Austin, TX, and New Orleans, and the founding board chair of the Alliance for Nonprofit Management. A nationally noted consultant and trainer, Outon has worked with more than 500 nonprofit clients. She served as founding member of the Drucker Foundation's international training team and as a trainer and advisor to the Institute of Global Ethics. In August 2006, she was named to the national Nonprofit Times Top 50 for Power and Influence.

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Jack Owen is an attorney in the Pittsburgh law firm of Rhoades & Wodarczyk, LLC, where he concentrates his practice in the areas of tax-exempt organizations, employee benefits, business law and tax law. He received the Outstanding Volunteer Attorney award from Executive Services Corps in 2004 and serves on the advisory board for the Bayer Center for Nonprofit Management and as president-elect of the Pittsburgh Planned Giving Council.

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Shirl Regan is the executive director of Women's Center & Shelter of Greater Pittsburgh, a program for abused women and children that serves over 6000 clients a year. She is recognized statewide and nationally as an authority in domestic violence program management. The Pittsburgh Post-Gazette in 2006 named Regan to its Top 50 in Business: Women at the Helm for her leadership role at the center.

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Elizabeth Rivera is the national coordinator of Literacy*AmeriCorps which has 125 members annually teaching and tutoring adults in literacy, math, GED preparation, English as a second language, workforce readiness, and computer skills. Rivera has a bachelor's in sociology from Georgetown University and a master's in education from the University of Pittsburgh. She served two years as an AmeriCorps VISTA member in rural Washington state where she coordinated a tutoring program in an elementary school. Her two years of service instilled in her a strong ethic of service, and she firmly believes in national and local service programs.

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Thomas J. Ryan, CPA, CVA, MS, is a partner at Horovitz, Rudoy & Roteman, an accounting and business advisory firm in Pittsburgh. His career spans more than 30 years with a focus on service to nonprofits. In addition to tax services, Ryan helps nonprofits to evaluate financing alternatives, design budgeting and financial reporting systems, study and evaluate internal control environments, and develop endowment reporting practices. He is a frequent speaker for a variety of organizations.

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Pratichi Shah is chief talent officer of Independent Sector, responsible for all human capital and human resources programs. She formerly was global director of the employer of choice function for Watson Wyatt Worldwide, a 7,500-employee human resources consulting firm, where she handled communications, diversity and employee relations. Shah chairs the DC-area Indus Women Leaders Board. She holds an MBA in human resources from American University and a bachelor's in management psychology from Eckerd College.

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Juliana Shayne has years of experience in performance improvement and leadership development. Her specialties include facilitating redesign teams, leadership competency assessment and development planning, and confidential executive coaching. Shayne holds a bachelor's degree in nursing and master's degree in health services administration. She is currently an adjunct faculty member at Carlow University and Robert Morris University. She also serves on the board at Wesley Spectrum Services in the South Hills.

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Ruth E. Siegfried is the founder and chief executive officer of SharpVision which serves more than 500 people in 25 counties throughout Pennsylvania. She is an avid supporter of people underserved by traditional programs because of challenging behaviors or severe disabilities and has spent 30 years in the field. Siegfried is a co-founder of the Network for Quality MR Services in Pennsylvania, The Provider Alliance, and The Purchasing Edge. Her nonprofit affiliations also include the Pennsylvania Association of Resources ¿ Autism and Intellectual Disabilities, FICE-USA advisory board and the Little Creek Pony Club.

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Nancy Simpronio is director of the Human Resources Collaborative providing human resources services to Bethelehem Haven, POWER, and the Center for Victims of Violent Crime. Her innovative and award-winning work has garnered the attention of The Chronicle of Philanthropy, Pittsburgh Business Times, and others. Simpriono is an executive board member of the Pittsburgh Human Resource Association.

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Dr. Rich Simpson is an associate professor at the University of Pittsburgh Department of Rehabilitation Science and Technology. Besides research and teaching, he mentors students and provides clinical computer access services at the Pitt Center for Assistive Technology. Simpson has a bachelor's in computer science from Virginia Tech, and master's degrees in computer science and bioengineering and a doctorate in bioengineering, all from the University of Michigan. He is a certified assistive technology practitioner.

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Yvonne Van Haitsma has been a consultant at the Bayer Center since 2000 and is coordinator of the Executive Service Corps program. She has 14 years of experience with nonprofit organizations locally and internationally and has consulted with nonprofit organizations in collaboration development, strategic planning, board development and executive transitions locally and in El Salvador and Ecuador. Van Haitsma earned her master's in community organizing and nonprofit management at the University of Pittsburgh.

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Dara Ware Allen is the executive director of YouthWorks which provides career preparation for at-risk youth. She is a founding member of the Urban League Young Professionals Pittsburgh Chapter and has served on boards for the Pittsburgh Public Schools High School Reform Task Force, the Allegheny County Jail oversight board, the youth policy council of the Three Rivers Workforce Investment Board and Three Rivers Connect. Allen recently earned a Ph.D. in workforce education and development from Penn State University. Pittsburgh Magazine named her to its list of influential young professionals, "40 Under 40," in 2002.

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Sally Wiggin, an award-winning investigative journalist, can be seen every weekday at noon and 6 p.m., anchoring Channel 4 Action News. She joined WTAE in 1980. She has been an active presence in our region's nonprofit community for many years and has been honored for her service by a number of organizations including Hadassah, Vectors/Pittsburgh and United Cerebral Palsy. She has also been named a Carlow University Woman of Spirit. Wiggin's current board memberships include The Caring Foundation, Pittsburgh Zoo and Aquarium, the Women's Center and Shelter and the Humane Society. A Chinese studies and Japanese language scholar, Wiggin is involvedwith Pittsburgh's Asian community, as well.

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Maria Zeglen Townsend, Ph.D., is the managing member of Townsend Associates LLC and adjunct faculty at the University of Pittsburgh Graduate School of Public and International Affairs where she teaches evaluation, statistics and policy analysis. Over the past nine years, Townsend has conducted needs assessments and evaluations across Pennsylvania. She has also trained staff from local and county human service agencies in Western Pennsylvania, county and state Mental Health and Developmental Disability providers, and countywide child care planning committees across Pennsylvania on evaluation methodology. In addition, Townsend currently teaches graduate level courses in evaluation, statistics and policy analysis for the University of Pittsburgh.

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Bill Zlatos covers nonprofits and both basic and higher education for the Pittsburgh Tribune-Review, where he has worked for nearly 10 years. He has also reported for the former Pittsburgh Press, Valparaiso (Ind.) Vidette-Messenger, and Fort Wayne (Ind.) News-Sentinel, where Zlatos was part of a staff that won a Pulitzer Prize for flood coverage. He was an education program officer for The Pittsburgh Foundation and has a bachelor's in political science from Indiana State University. Zlatos attended the Indiana University Graduate School of Journalism.

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