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  Information Technology & Services


For More Information,
Contact:


Help Desk
412-397-2211
help@rmu.edu
rmu.edu/help

Hale 205
Moon Campus

Office Hours:
Monday - Thursday
    7am - 8pm
Friday
    7am - 5pm
Saturday
    Open for doctorate
    programs
Sunday
    Closed

24x7 Phone Support


ResNet
412-397-2299
resnet@rmu.edu
rmu.edu/resnet

Lexington Hall
First Floor
Moon Campus

Office Hours:
Monday - Thursday
    1pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm

Yorktown Hall
First Floor

Office Hours:
Monday - Thursday
    6pm - 11pm
Friday
    1pm - 6pm
Saturday
    Closed
Sunday
    6pm - 11pm


New Students 

Technology Checklist for New Students

Come to campus prepared by checking these items off of your Technology TO DO List:

#1 Activate your Sentry account
New user? Activate your account!
This is your systems account that gives you access to RMU services.

#2 Activate your Google account
RMU Gmail
This gives you access to Gmail and Google Apps.

#3 Register with RMU Alert
RMU Alert
At RMU we understand that we must be able to alert students instantaneously at critical times. RMU ALERT is our emergency notification system that rapidly sends text, voice, and network broadcast messages in critical situations such as power outages, weather-related closings and delays, and campus security situations.

#4 Enter the Help Desk number 412-397-2211 in your contacts
RMU IT Help Desk
This will help you with any computing technical problems.

#5 Resident Students: Enter the ResNet number 412-397-2299 in your contacts
ResNet Support
This supports resident students in their resolution of technology problems.

#6 Like the RMU Information Technology Facebook page
RMU Information Technology Facebook
This will keep you updated on campus technology news.

#7 Get familiar with Google Apps for Education
Going Google
RMU is a Google school! Students have access to Apps for Education which include Drive (spreadsheet, documents, etc.), Calendar, Sites, Chat, and Video Chat (great for communicating with family!). Google Apps are collaborative so they're perfect for group projects.

#8 Check out your classrooms before classes begin
RMU Classrooms and Technology
Click on your classroom ID to view a 360-degree panorama of the room. Students currently in the Communication Skills Program (CSP) will need to familiarize themselves with this technology to proficiently present speeches and presentations in a professional setting. These classroom pages show just how small and personal each room is with the average class size being 24 students.

#9 Find the Jefferson Computer Lab and learn how to use your printing account
Computer Labs and Hours
The computer lab in Jefferson is equipped with Windows and Apple Lion PCs, a printer and a printer release station. This is a great place to work on group projects or print assignments.

Other Services

myRMU
myRMU is the web page with links and information for students to use on a daily basis.

Sentry Secured Services
These are online applications for class schedules, registration, grades, etc.

Wireless Internet Access
RMU has wireless access in all residence halls and wireless printers on campus and at the Island Sports Center.

Printing
Each semester students get a personal printing account with a balance of $30. Printing to an RMU printer deducts from this account at the rate of 10 cents for black and white pages and 75 cents for color pages. If students remain within the $30 allocation, printing is free for the entire semester! To add funds to a printing account visit Student Financial Services in the lower level of the Revere Center. Also, learn about Wireless Printing by going here.

VMware View Remote Access
This link will describe the process for using Windows general lab software and getting access to your student network drive while off campus.

Recommended Computer Specifications
Looking to buy a new computer for RMU? Check out what we suggest.

Software / Hardware Discounts
The benefits to being an RMU student are endless, including the perks of discounted software & hardware!

Relevant Page Links 


 
 

 

ROBERT MORRIS UNIVERSITY

6001 University Blvd. Moon Township, PA15108 800-762-0097 © 1995 – 2011 Robert Morris University. All rights reserved.